Terms of Service

01What these terms cover

headcount1 is an agent orchestrator: it runs a company of AI agents that plan, build and verify work on the tasks you give them. You can use it in two ways.

• headcount1 Cloud is the version we host. These terms apply to it and to this website.
• Self-hosted headcount1 is the open-source software you build and run yourself from our GitHub repository. It is licensed to you under the GNU Affero General Public License v3.0 published there, or under a separate commercial license if you have agreed one with us, and these terms do not limit the rights those licenses give you. We do not operate your instance and have no access to it. That license requires you to keep the author attribution described in the repository’s NOTICE file, and it does not cover the headcount1 name and logo.

02Your account

You must be at least 18 years old and able to enter into a contract to use the service. Give us a working email address and keep it up to date, because we use it for account recovery and service notices.

Accounts have no passwords. You sign in with a passkey (Face ID, Touch ID, Windows Hello or a security key), and you are responsible for the devices and passkeys that can open your account and for everything done through it.

API keys, MCP tokens and SSH keys you store are encrypted under a key that only your passkey can unlock. We hold no master key. If you lose access and recover your account by email, the account, teams, companies and tasks are kept, but the stored secrets are destroyed and you will have to enter them again. We cannot restore them.

If you invite teammates, they can see and work on the companies you share with them. You are responsible for whom you invite and for what they do in your workspace.

03Agents act on your behalf

When you give headcount1 a task, its agents act for you. Depending on the task and on what you have connected, they can run shell commands in a sandbox, read and change code, create commits and pull requests, and call the tools, MCP servers and third-party services you have set up, using the credentials you provided.

Agents work autonomously. They decide how to interpret a task, what to build, which models to use, what counts as verified, and when the work is done. Some decisions are made by several models together or judged by another model. All of these are automated outputs of AI models. They are not decisions, advice or statements made by headcount1.

Agent output can be wrong, incomplete or insecure, and it may resemble output produced for other people. It is not legal, financial, medical or other professional advice.

04You are responsible for your agents

You are responsible for supervising your agents. That means you:

• decide which tasks to give them and which repositories, tools, credentials and services they can reach
• monitor what they are doing and stop or correct them when needed
• set the permissions, spending limits and model settings that fit your situation
• review their results before you rely on them, merge them, publish them or deploy them

headcount1 is not responsible for the decisions your agents make, the actions they take, or the outcomes of those decisions and actions. This includes changed or deleted code and data, failed or harmful deployments, content sent or published in your name, costs incurred at third-party services, and business decisions made on the basis of agent output. As between you and us, these are your actions and your responsibility.

Do not let agents act without human review where a mistake could cause serious harm, for example in production systems, payments, or decisions that affect people’s rights, health or safety.

05Your content

Your content is what you put into the service and what the agents produce for you: tasks, prompts, files, repositories, messages and results. As between you and us, it is yours.

You give us permission to host, copy, process and transmit your content only as needed to run the service for you. That includes sending the relevant parts of it to the AI model providers and integrations that carry out your tasks.

We do not sell your content and we do not use it to train AI models.

You confirm that you have the rights needed to submit your content and to let agents work on it, including the repositories and systems you connect.

06Models and third-party services

headcount1 works with services we do not control: AI model and inference providers, GitHub, MCP servers, and anything else you connect. Your use of them is subject to their own terms and privacy policies, and we are not responsible for how they behave, what they charge, or whether they are available.

If you connect your own provider keys, that provider bills you directly for the usage your agents generate.

07Plans, fees and tokens

Paid plans of headcount1 Cloud consist of a subscription fee plus the tokens your agents use, at the prices shown on our pricing page or in the app at the time of use. Token prices are set by inference auctions and change over time.

• The subscription fee is charged in advance for each billing period. Token usage is charged as it accrues or at the end of the period.
• Agents consume tokens without asking you for each call. You are responsible for all usage on your account, so use the spending limits and model settings the service gives you.
• Fees are exclusive of taxes, which we add where the law requires it.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded, except where the law requires a refund.
• If we change the subscription price, we will tell you at least 30 days before the change applies to you.

If a payment fails, we may suspend the paid features until it is settled.

08Acceptable use

You agree not to use the service, or let anyone use it through your account, to:

• break the law, or infringe or misuse anyone else’s rights, data or systems
• access, probe or attack systems, accounts or repositories without authorization
• create or distribute malware, run phishing or fraud, or send spam
• generate content that is illegal, that sexually exploits minors, or that harasses or threatens people
• escape the agent sandbox, get around usage limits or security controls, or interfere with other customers
• mine cryptocurrency, or use the service’s compute for purposes unrelated to your tasks
• resell or provide the service to third parties without our written agreement
• break the terms of the model providers and integrations that your tasks run on

09The service and changes to it

headcount1 is under active development. We may add, change or remove features, and the available models and their prices change with the market. If we remove something you pay for and rely on, we will give you reasonable notice where we can.

We work to keep the service available but do not promise uninterrupted or error-free operation. Keep your own copies of anything important, such as your code in your own git remote.

10Suspension and termination

You can stop using the service and delete your account at any time.

We may suspend or close an account that breaks these terms, puts the service or other people at risk, or has unpaid fees. Unless the situation is urgent, we will warn you first and give you a chance to fix it.

When an account is closed, your right to use the service ends and we delete your content as described in the Privacy Policy. Sections that by their nature should survive, such as fees owed, disclaimers and limits of liability, continue to apply.

11Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that agent decisions, actions or output are accurate, safe, lawful or fit for your purpose, or that agents will complete a task or complete it the way you intended.

12Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, including damage caused by decisions, actions or output of AI agents and models.

Our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim arose and US$100.

Nothing in these terms limits liability that cannot be limited by law, or rights you have as a consumer that cannot be waived.

13Indemnity

If a third party brings a claim against us because of your content, the access you gave your agents, or your breach of these terms, you will cover the resulting losses and reasonable costs. This does not apply to consumers where the law forbids it.

14Changes to these terms

We may update these terms. If a change is material, we will tell you by email or in the app before it takes effect. If you keep using the service after that date, you accept the new terms. If you do not agree, stop using the service and delete your account.

15Governing law

These terms are governed by the laws of Poland. Disputes are decided by the courts that have jurisdiction over our registered office in Poland.

If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

16Contact

GMGM sp. z o.o., ul. Szlak 77/222, 31-153 Kraków, Poland, NIP 6762685956. Questions about these terms: legal@headcount1.ai.